Warranties Claims
Contract Management for Warranties: Benefits of an Automated Tracking and Proactive Alert System for Clients
1. Proactive Warranty Expiry Management:
- Warranty Tracking: We manage your warranties by sending automatic alerts as the expiration date approaches. These alerts are scheduled at various intervals (1 day, 12 days, 28 days, etc.) to ensure you never miss an important deadline.
- Warranty Extension: The system offers options to extend your warranty before it expires, allowing you to continue coverage smoothly and stress-free.
2. Secure Document Storage on Blockchain:
- Secure Archiving: All warranty documents, including contracts, invoices, and receipts, are securely stored on the blockchain, safeguarding your warranty proof from loss or tampering.
- Easy Accessibility: Upon request, these documents can be sent via SMS (link), WhatsApp, or email and are available for download in various formats (PDF, Word, etc.), simplifying access when needed.
3. Automatic Entry and Correction of Contract Information:
- Counterparty Details: The system automatically records and updates counterparty details, ensuring quick access to relevant information and complete traceability.
- Automatic Correction: Input errors are corrected automatically, ensuring the accuracy of stored information.
4. Personalized Alert System:
- Regular Reminders: Alerts are scheduled to notify you before warranty expiration (1 day, 12 days, 28 days, 6 months, 9 months). You can also customize these alerts and set your own reminders alongside the system’s options.
- Alert Calendar: A notification calendar allows clients to manage warranty expiration dates and set reminders according to personal preferences.
5. Legal Compliance and Support:
- Integrated Legal Support: The system includes a chatbot with essential legal documentation on commercial and banking regulations specific to each country. It enables clients to research warranty-related laws, translating them into their native language and that of the host country, helping with a better understanding of applicable regulations.
- Claim Assistance: If a warranty dispute arises, the system guides the client through the claim process, providing necessary forms and relevant legal information.
6. Mobile Accessibility:
- Access Anytime: Clients can access, view, or download warranty contracts directly from their smartphone, providing flexibility and ease of management at any time.
Concrete Example:
A client buys an electronic device with a two-year warranty. Before the warranty expires, the system sends multiple notifications via SMS or WhatsApp, informing the client about options to extend the warranty or file a claim if a defect is identified. With secure blockchain storage, the client can access the warranty contract anytime and use it to request repairs or replacement. If a claim needs to be submitted, an automatically generated pre-filled form, based on local laws, is provided to streamline the process.
7. Avoiding Financial Loss and Disputes:
- Loss Prevention: Proactive alerts ensure the client does not miss warranty expiration dates, which could lead to extra repair or replacement costs.
- Stress Reduction: By automating warranty management and providing legal assistance, the client avoids the hassle of manually tracking warranty deadlines or navigating contractual rights independently.
Conclusion:
In summary, this warranty management system not only provides protection against financial loss from expired warranties but also facilitates access to information, streamlined claims management, and legal compliance. It empowers clients to proactively manage their warranty contracts while benefiting from comprehensive, personalized support, maximizing the coverage and value of their protections.