Mediators/ombudsmen
Mediators and Ombudsmen as Independent Authorities
Mediators and ombudsmen are independent authorities responsible for resolving disputes between citizens and public services, such as government agencies, universities, hospitals, police departments, and other state entities. Their mission is to review complaints and recommend fair solutions, acting as impartial intermediaries.
Advantages of Using Mediators and Ombudsmen Services via Our Platform:
1. Simplified Access to Qualified Professionals:
- Country-Based Listings: Our platform provides a comprehensive list of mediators and ombudsmen organized by country, complete with contact details and addresses. This allows users to quickly identify the appropriate contact for resolving issues with public services.
- Pre-Filled Forms and Letters: Users can reach out to these authorities through standardized forms and letters, making it easy to submit complaints or requests for mediation.
2. Streamlined Management of Procedures:
- Interactive Forms: A guided form system helps users enter complaint details and information on the opposing party (government agency, public service). The system automatically corrects errors and securely stores data.
- Secure Storage: All documents and evidence are securely archived on the blockchain, ensuring their safety and integrity. Documents can be retrieved at any time via SMS, WhatsApp, or email, and in various formats (PDF, Word, etc.).
3. Proactive Deadline Management with Customizable Alerts:
- Alert System: Reminders are sent at intervals of 1 day, 12 days, 28 days, 88 days, 6 months, and 9 months, aligned with legal or administrative deadlines. Users can also customize their alerts to track key dates, such as withdrawal or renewal periods.
4. Access to a Legal Database and Legal Resources:
- Legal Chatbot: The chatbot provides comprehensive documentation on relevant legislation based on the user’s country, including constitutional, civil, commercial, and real estate law. It also enables users to conduct searches and translate information into their original language and the language of the host country, facilitating understanding of the laws applicable to their situation.
5. Mobile Accessibility and Document Management:
- Access from Smartphone: Users can view, reproduce, or send their documents at any time from their mobile phones, ensuring smooth and mobile management of their files.
Concrete Example:
A user has an issue with a public university and wants to file a complaint. They visit our platform, find a list of competent mediators in their country, fill out a pre-filled form with the university’s information, and securely store all associated documents on the blockchain. The system sends them reminders to meet administrative deadlines, and they can access their documents at any time via their smartphone.
In summary, our platform provides easy and secure access to mediator and ombudsman services, allowing users to manage their disputes with public services proactively and in an organized manner while benefiting from tailored legal support for their situation.
In addition to access to mediators and ombudsmen, our platform also offers information and tools for citizens to petition national assemblies or parliaments in each country, enabling them to directly present their grievances to legislative institutions.
Additional Benefits Related to Petitioning National Assemblies:
Access to procedures for filing complaints:
- Detailed information: Our site provides the steps to follow to contact national assemblies, with clear explanations of the conditions and processes for filing complaints.
- Lists by country: Contact details for legislative assemblies are available by country, including official contacts, email addresses, and complaint submission forms.
2. Pre-filled forms and letter templates:
- Template documents: We provide pre-filled letters and forms to allow citizens to submit their requests directly to national parliaments. These documents are customizable based on the case, simplifying the submission process.
- Secure archiving: Like for mediators and ombudsmen, these forms and correspondence are securely stored on the blockchain, ensuring their traceability.
3. Tracking requests with customizable alerts:
- Alert system: Once a request is submitted to a national assembly, automatic alerts are sent to track the progress of the case and remind important dates (response deadlines, actions to be taken).
4. Access to a legal database for each country:
- Legal documentation: The chatbot also provides information on the laws governing the filing of complaints with national assemblies, enabling users to understand their rights and the legislative frameworks in which they operate.
5. Ease of access and mobile management:
- Mobile management: Users can track the status of their requests, access their documents, and communicate with assemblies from their smartphones, ensuring smooth access at any time.
Concrete example: A citizen has a problem with an administrative decision made by a government service. After attempting resolution through mediation, they wish to bring their complaint before the national assembly of their country. Thanks to our platform, they access a letter template, customize it, and submit it to the appropriate assembly. They then receive notifications to track the status of their request while having permanent access to all their documents via their mobile phone.
In summary, our platform not only provides access to mediators and ombudsmen but also facilitates the filing of complaints with national assemblies, offering a comprehensive and secure solution for managing any type of dispute with public administrations.